Your data
Delete your account or data
You can close your Mewzo account, or ask us to delete specific information we hold about you, at any time and free of charge.
Two ways to ask
Either route reaches the same team and follows the same process below.
In the app
Dashboard → Account settings → Delete account
Open the Mewzo app, go to your dashboard, tap Account settings, then Delete accountunder “Danger zone”. That opens this page with your request ready to send.
By email
info@mewzo.co.za
Email us from the address on your account with the subject Account deletion request. The form below writes that email for you.
What happens after you ask
- 1
Send the request
Use the in-app option or the form below. Requests must come from the email address on the account.
- 2
We confirm it's you
We reply within 2 business days to verify your identity. We never action a deletion without confirming who asked.
- 3
We settle anything open
Any confirmed booking still to be performed, or payout still owed to you, is completed or cancelled first.
- 4
Deletion completed
Your account and data are deleted within 30 days of verification. We email you when it's done.
What gets deleted
- Your account and sign-in credentials
- Your artist, band, DJ or venue listings and their availability
- Profile and listing photos, videos and audio you uploaded
- Your biography, genres, rates, contact details and social links
- In-app chat messages you sent (removed from your account; the other party's copy of a conversation may remain)
- Your banking and payout details
- Push notification tokens and device information
- Newsletter and marketing subscriptions
What we have to keep, and why
Booking, invoice, payment and payout records
South African tax and company law requires financial records to be kept for at least five years. These are reduced to the minimum needed and are no longer linked to a usable account.
Records of fraud, abuse or policy breaches
Kept where necessary to protect the platform and other users, and to prevent a banned account being recreated.
Anonymised, aggregated statistics
Cannot be traced back to you and is not personal information.
Deleting only some of your data
You don’t have to close your account to have information removed. You can ask us to delete, for example, a specific listing, uploaded photos or videos, your saved banking details, or your chat history — and keep the rest of your account. Choose Delete specific data in the form below and tell us what to remove.
Much of it you can also do yourself in the app: edit or remove a listing, replace media, and update your profile at any time.
Timing
Verified requests are completed within 30 days, and usually within a week. Backups are overwritten on a rolling cycle, so a deleted record can persist in an encrypted backup for up to a further 30 days before it is gone for good. Backups are never used to restore deleted accounts.
Before you delete
- Deletion is permanent. Listings, reviews, booking history and uploaded media cannot be restored afterwards.
- Settle anything open first — a confirmed booking still to be performed, or a payout not yet withdrawn.
- If you only want to stop hearing from us, unsubscribe from the link in any newsletter or turn off notifications in your device settings instead.
Send your request
Fill this in and we’ll open your email app with the request written out. Sending it from the address on your account is what lets us verify you.
Nothing on this page is submitted to Mewzo until you send the email. We reply within 2 business days.
Prefer to write it yourself? Email info@mewzo.co.za with your name, the email address on your account, and whether you want the whole account deleted or only specific data.